Interview Ace Academy

Privacy Policy

At Interview Ace Academy, located in Sydney, Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us in any way. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect several types of information to provide and improve our services. These include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for our courses, subscribe to our newsletter, or contact us.
• Payment Information: When you purchase our courses, we collect payment information, such as credit card details or bank account information. This information is processed securely through our payment gateway providers.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this data.
• Communications Data: We may record and store communications you have with us, including emails, chat logs, and phone calls, for training and quality assurance purposes.
• Course Progress Data: We track your progress in our online courses, including modules completed, quizzes taken, and scores achieved.
• Testimonial and Feedback Data: With your explicit consent, we may collect and display testimonials and feedback you provide about our courses and services.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Improving Services: To deliver our courses, personalize your learning experience, and improve the quality and functionality of our website and services.
• Processing Payments: To process your payments for course enrollments and other purchases.
• Communicating with You: To respond to your inquiries, provide customer support, send you updates about our courses, and inform you about new offerings and promotions.
• Marketing and Advertising: To send you marketing communications about our courses and services that we believe may be of interest to you. You can opt-out of receiving these communications at any time.
• Analytics and Research: To analyze usage patterns, conduct research, and improve our understanding of our customers' needs and preferences.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, data analysis, email marketing, and customer support. These providers have access to your information only to the extent necessary to perform their services and are obligated to protect your data.
• Business Partners: We may partner with other businesses to offer joint programs or promotions. In such cases, we may share your information with our partners, but only with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.
• With Your Consent: We may share your information with other parties with your explicit consent.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: We provide regular training to our employees on data security best practices.
• Secure Hosting: We host our website and services on secure servers with robust security measures in place.

5. Your Rights

Under the Australian Privacy Principles (APPs), you have certain rights regarding your personal information. These include:

• Right to Access: You have the right to access the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request that we erase your personal information.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Privacy Officer at the contact details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the functioning of our website and enable you to access certain features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings.
• Advertising Cookies: These cookies are used to deliver targeted advertising based on your interests.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookies Policy.

7. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at:

Privacy Officer
Interview Ace Academy
Level 10, 100 William Street
Sydney NSW 2011, Australia
Email: privacy@interviewaceacademy.com.au
Phone: (02) 8005 4789

11. Complaints

If you have a complaint about how we have handled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information on how to lodge a complaint can be found on the OAIC website: https://www.oaic.gov.au.